Legal
Effective date: July 8, 2026
These Terms of Service ("Terms") govern your access to and use of Staje ("we," "us," or "our"), including our website at staje.app, our web application, and our mobile applications (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 13 years old to use the Service. If you are under 18, you represent that you have your parent or legal guardian's permission to use the Service and that they have reviewed and agreed to these Terms on your behalf. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
You are responsible for maintaining the security of your account credentials. Notify us immediately at support@staje.app if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.
You may not share your account with others or create accounts to circumvent plan limits. Organizational accounts (Troupes) are separate from individual accounts; each Troupe is subject to these Terms and any additional terms applicable to the chosen subscription tier.
The Service is offered under a freemium model. A free Community tier provides access to core features with certain limits. Paid tiers (Ensemble, Season, Company) unlock additional features and higher limits. Current pricing is available at staje.app/pricing.
Subscriptions are billed monthly or annually, in advance, via Stripe. All fees are non-refundable except as required by applicable law or as described in our refund policy. Annual subscriptions may be cancelled before the next renewal date; the remaining term will not be refunded.
We reserve the right to change pricing with 30 days' notice. If you do not accept a price change, you may cancel your subscription before the new price takes effect. Continued use after the effective date constitutes acceptance.
Troupes that sell tickets or participate in the marketplace must connect a Stripe account via Stripe Connect. By doing so, you agree to the Stripe Connected Account Agreement. Staje acts as a platform, not as a party to transactions between troupes and ticket buyers. Staje charges a platform fee per ticket sold as disclosed at the time of ticket type creation.
Refund eligibility is determined by the refund window you configure for each performance. Once ticket sales begin, the refund window is locked. You are responsible for honoring refund requests within your stated window.
Marketplace transactions are subject to a 5% platform fee deducted at payout. Payouts are processed by Stripe on its standard schedule (typically 2 business days after the payout is initiated).
You retain ownership of content you upload to the Service, including scripts, recordings, images, and other materials ("User Content"). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to store, process, display, and transmit that content solely as necessary to provide the Service.
You represent that you have all necessary rights to upload User Content and that it does not infringe any third party's intellectual property, privacy, or other rights. We may remove User Content that violates these Terms or our Acceptable Use Policy.
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited activities include but are not limited to: uploading illegal content, harassing other users, attempting to circumvent security controls, or using the Service for any purpose that violates applicable law.
The Service, including its software, design, trademarks, and documentation, is owned by Staje and protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service without our written permission.
Show library content (scripts, scores, and associated materials) may be subject to third-party intellectual property rights. You are responsible for obtaining any necessary licenses before using such content in your productions.
The Service integrates with third-party providers including Stripe (payments), Azure (infrastructure and media storage), and Resend (email delivery). Your use of features that involve these providers may be subject to their own terms of service. We are not responsible for the acts or omissions of third-party providers.
You may terminate your account at any time by contacting us or using the account deletion option in your settings. We may suspend or terminate your account if you violate these Terms, with or without notice. Upon termination, your right to use the Service ends immediately. We will retain your data for 30 days after termination before deletion, unless a longer retention period is required by law.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses. We make no warranty regarding ticket revenue, attendance, or any other outcome of your use of the Service.
To the fullest extent permitted by law, Staje's total liability to you for any claim arising out of or relating to the Service shall not exceed the greater of (a) $100 or (b) the total fees you paid to us in the 12 months preceding the claim. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages. Some jurisdictions do not allow limitation of liability for certain types of damages; in such cases, our liability will be limited to the minimum extent permitted by law.
You agree to indemnify and hold harmless Staje, its officers, employees, and agents from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your User Content, or your violation of these Terms or any applicable law.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service shall first be submitted to good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, except that you may bring claims in small claims court if eligible. Class action waiver: you waive any right to participate in a class action lawsuit or class-wide arbitration.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before they take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
Questions about these Terms? Contact us at legal@staje.app or write to Staje, Attn: Legal, [Address].